Privacy policy

Privacy Policy

Last updated: August 2025

Welcome to Nana Sport — home of DIY crochet kits and good sports.

While we enjoy a bit of fun in our work, we do take your privacy seriously. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Personal information we collect

When you visit nanasport.com.au, we automatically collect certain information about your device, including your:

·       Web browser

·       IP address

·       Device info

·       Time zone

·       Cookies installed on your device

As you browse, we also collect data about which pages or products you view, how you interact with the site, and what brought you here (aka "referral sources").

We call this automatically collected info Device Information.

When you make a purchase (or attempt to), we collect:

·       Your name

·       Billing and shipping addresses

·       Payment information (credit card numbers, PayPal, etc.)

·       Email address

·       Phone number (if provided or if you opt in to SMS marketing)

We call this Order Information.

If you opt in to SMS messages, we also collect your phone number and SMS consent preferences.

When we say Personal Information, we mean Device Information, Order Information, and SMS Information.

2. How we collect your information

Your info comes to us in a few ways:

·       Directly: When you create an account, place an order, sign up for emails or SMS, or send us a message.

·       Automatically: Via cookies and tracking tools (non-edible cookies, sadly).

·       Through our partners: Shopify, delivery services, marketing platforms.

·       From interactions: Like when you click a promotional email, SMS link, or complete a review.

3. How we use your information

We use your info to:

·       Fulfil orders and manage returns

·       Communicate with you about your order

·       Suggest products you may like (no hard sell - just helpful nudges)

·       Provide customer support

·       Send you marketing emails and SMS messages (if you’ve opted in — no spam, we promise)

·       Send cart reminder messages via SMS if you’ve left items behind in your cart

·       Screen for potential risk or fraud

·       Improve our shop and user experience (so you find what you need faster next time)

·       Comply with legal obligations

Basically, we use your info to keep things running smoothly - no shady stuff.

4. SMS and phone number usage

If you provide your phone number and opt in to SMS marketing, we may use it to:

·       Send order updates and delivery notifications

·       Send promotional offers, early access alerts, or VIP discounts

·       Remind you of items left in your cart

·       Share exclusive Nana Sport updates and product launches

We respect your inbox (and your text messages), so we keep it relevant. You can opt out at any time by replying STOP to any SMS we send.

Data sharing for SMS

We only use your phone number and SMS preferences to send the messages you signed up for. Your opt-in details (like your number and consent) are kept private and never shared with third parties.

5. Sharing your personal information

We only share your Personal Information with trusted third parties that help us run our store or deliver relevant advertising, including:

  • Shopify (our e-commerce platform)
  • Payment providers (e.g., Stripe, PayPal)
  • Australia Post (to get your crochet kits to your doorstep)
  • Google Analytics (to understand how people use our site so we can improve it)
  • Google Ads (to show you relevant ads, measure conversions, and run remarketing campaigns - for example, if you've visited our site before, you may see our ads elsewhere online)

When we use Google Ads, certain data about your visit and interactions with our site (such as pages viewed or purchases made) may be shared with Google to help us reach people who might love what we do. You can opt out of personalised ads at any time via Google's Ad Settings.

If you're in the EU or EEA: We obtain your consent before sharing your data for personalised advertising purposes, in line with Google's EU User Consent Policy. You can manage or withdraw your consent at any time via our cookie consent banner or by contacting us at hugs@nanasport.com.au.

We may also share your info to comply with laws and regulations, respond to legal requests, or protect our rights.

We do not sell your data. Ever.

6. About Shopify

Shopify helps us process orders, manage inventory, and keep your payments secure. They also use data across their platform to improve performance for all their merchants.

You can read their full policy here: Shopify Privacy Policy.

7. Location data

If you allow location tracking or use location-based services on our site, we may collect and use this data to:

·       Show you localised offers or shipping options

·       Help with fraud detection and account protection

·       Improve our store experience by understanding where our customers shop from

We only collect this data if you choose to share it (via your device or browser settings).

 8. Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

  • Accessing the personal info we hold

  • Requesting corrections, updates or deletion

  • Receiving a copy of your data

  • Opting out of marketing emails at any time. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

Want to do any of the above? Email us at hugs@nanasport.com.au and we’ll sort it out.

9. Data security and retention

We use industry-standard security measures to keep your information safe. While no system is completely unbreakable, we handle your data with care and respect.

When you place an order, we keep your info for our records unless you ask us to delete it. We don’t hoard it for fun - it’s mostly for tax and accounting reasons. We retain data only as long as necessary - then archive or delete it responsibly.

10. Cookies (the digital kind)

We use cookies to make your experience better - for example, to remember what’s in your cart or keep you logged in. You can choose to disable cookies in your browser, but it might make your shopping experience less magical.

11. Children's data

Our site isn’t aimed at children under the age of majority. If you're a parent and suspect we've collected data from your child, let us know—we’ll fix it faster than you can say ‘dropped stitch’.

12. Changes to this policy

We might update this Privacy Policy occasionally to reflect changes to our practices, new laws, or just to keep it fresh. We'll post the updated version here and change the "Last updated" date at the top.

Questions?

If you have any questions, concerns, or just want to talk about yarn, you can contact us at:

Nana Sport
10 Manse Court, Molendinar QLD 4214
Email: hugs@nanasport.com.au
Website: www.nanasport.com.au

Thanks for trusting Nana Sport. We’ll look after your information with the same care we give to a hand-dyed merino: securely and thoughtfully.

- Nana Sport