Terms of service

OVERVIEW

Welcome to Nana Sport – we’re so happy you’ve called in! The terms “me” “we”, “us”, and “our” refer to Nana Sport. We operate this store and website, powered by Shopify, including all related content, features, tools, products, and services to give you a seamless and rather entertaining shopping experience (the “Services”).

These Terms of Service (“Terms”) outline your rights and responsibilities while you use the Services. Please read them carefully. They're not quite bedtime reading, but they are important. By using our Services, you agree to these Terms and our Privacy Policy. If any of this doesn’t sit right with you, no worries - simply close the tab and you can be on your way. No hard feelings, promise.

SECTION 1 – ACCESS AND ACCOUNT

To use our Services, you need to be the age of majority in your place of residence. If you're not, we assume your responsible adult has read this and is okay with you shopping for things (presumably with their money).

You may be asked to enter some information (email, shipping address, etc.). Please make sure it’s accurate - we’re good, but not psychic. You are responsible for your account, including your password. Please don’t share it. Even with that one friend who says they just want to "browse".

SECTION 2 – OUR PRODUCTS

We try our best to make our product images and descriptions as accurate as possible. However, your screen might not share our enthusiasm for true colour representation. If what you ordered is slightly more “sunset coral” than “flamingo pink,” that’s likely why.

We reserve the right to update product descriptions, prices, or availability at any time without needing to write a long heartfelt explanation. Also, items can disappear from the site - that’s totally intentional, not a glitch.

SECTION 3 – ORDERS

When you place an order, you're making us an offer - which we may accept, or we may decline, depending on factors like availability (or cosmic alignment). Once payment is processed and we’ve accepted the order, it’s official.

Review your order carefully before confirming. Changes or cancellations post-purchase are tricky - and we mean ‘threading-a-needle-while-jogging' tricky.

SECTION 4 – PRICES AND BILLING

Prices may change. Discounts may come and go. We honour the price displayed at the time you place your order, and it’ll be reflected in your confirmation email.

Taxes, shipping and customs fees aren't included in our prices (sad, but true). Please keep your payment info current to avoid any hiccups.

SECTION 5 – SHIPPING AND DELIVERY

We ship your order, but once it leaves us, it’s out of our hands - literally and legally. We’re not liable for shipping delays caused by carriers, customs, or unpredictable weather systems.

Estimated delivery times are only… estimates. If you need something urgently, we recommend using the fastest option available - and perhaps offering a small prayer to the postal gods.

SECTION 6 – INTELLECTUAL PROPERTY

Everything you see on the site - designs, logos and witty copy - belongs to us or our licensors. You may look, admire, even swoon - but please don’t reproduce, modify, or redistribute without asking nicely and getting permission in writing.

SECTION 7 – OPTIONAL TOOLS

We may offer you tools via third parties. We neither control them nor take responsibility if they misbehave. You use them at your own risk - just like that shortcut you take home that always adds 15 minutes.

SECTION 8 – THIRD-PARTY LINKS

We may link to third-party websites. Clicking those links is like going to a party where you don’t know the host - we’re not responsible for what happens there.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Just to clarify: you buy from us, not Shopify. Shopify powers the store, but they’re not responsible for anything you buy from us. If something goes awry with an order, reach out to us - not them. They’re lovely, just not involved in your crafting purchase.

SECTION 10 – PRIVACY POLICY

We take privacy seriously. Your data is handled in accordance with our Privacy Policy. Shopify also has its own privacy policy - worth skimming with a snack. Rest assured: we do not sell your info to anyone, any company, weird email lists, or aliens.

SECTION 11 – FEEDBACK

Got thoughts? Suggestions? Praise? We’d love to hear it. When you share feedback, you give us permission to use it (YAY!). You promise it’s your original work and not copied from your cousin’s Etsy review.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Every so often, things slip past us - like typos or pricing hiccups. We reserve the right to fix these without prior notice, but we'll always aim to do right by you.

SECTION 13 – PROHIBITED USES

Please don’t use our site for anything shady, malicious, or vaguely villainous. No spam, viruses, impersonating your ex, or tampering with the site. We’ll suspend or cancel your account if you do, and will probably give you the classic parent look of disappointment and disapproval.

SECTION 14 – TERMINATION

We can end your access to the Services at any time, for any reason - ideally not because you’ve done something dreadful. You’re still responsible for any outstanding charges up to that point. If this happens, know we’re breaking up gently but firmly.

SECTION 15 – DISCLAIMER OF WARRANTIES

We aim for accurate info, fast delivery, and quality products - but we can’t promise everything will always be perfect. Services are provided “as is” and “as available”. We don’t offer warranties unless explicitly stated - except that we’re human, and we care big time, so we’ll always try to make it right.

SECTION 16 – LIMITATION OF LIABILITY

To the extent allowed by law, we're not liable for damages or losses from using the site or our products - including (but not limited to) a tea spillage over your crocheted masterpiece, or your parcel taking the scenic route thanks to an adventurous postie.

SECTION 17 – INDEMNIFICATION

If you get us in trouble by using our site improperly or violating these Terms, you agree to defend and indemnify us (fancy legal talk for "you’re on the hook"). We’ll let you know if anything comes up - probably with a polite email.

SECTION 18 – SEVERABILITY

If any part of these Terms turns out to be unenforceable, the rest still applies.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

If we don’t enforce a rule right away, it doesn’t mean we’ve waived it, or waved it off with a cuppa and a biscuit. These Terms are the full agreement between you and us.

SECTION 20 – ASSIGNMENT

You can’t assign or transfer these Terms without our written permission. We, however, may assign them at our discretion - like a seasoned doubles partner calling the next play.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the place where Nana Sport is headquartered. Disputes will be handled in the courts of that jurisdiction.

SECTION 22 – HEADINGS

The headings here are for ease of navigation - they don’t change the meaning of anything legally important.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update these Terms. If we do, we’ll post the changes here, and let you know if they’re significant. If you keep using the Services after an update, it means you accept the changes. It’s the legal version of a “thumbs up”.

SECTION 24 – CONTACT INFORMATION

Questions? Concerns? Love letters? You can reach us at:

Nana Sport

Email: hugs@nanasport.com.au

Phone: 0402 055 156

Address: 10 Manse Court Molendinar QLD 4214

ABN: 12 129 609 723